KenyaTerms & Conditions
By registering for or using KenyaTaskers ("Platform", "we", "us"), you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, do not use the Platform.
1. Eligibility
- You must be at least 18 years old and legally able to work in Kenya.
- You must provide accurate registration information and keep your account secure.
- One account per person. Duplicate, shared, or fraudulent accounts may be closed or deleted.
2. Account status
Every account has one of the following statuses. Your current status determines what you can access.
| Status | Meaning | Access |
|---|---|---|
| Active | Account in good standing | Full access to tasks, submissions, profile, and withdrawals (subject to other rules below) |
| Suspended | Temporarily restricted due to quality or policy concerns | Login may succeed but platform access is blocked. You will see a suspension message. Withdrawals are blocked. |
| Closed | Permanently closed by you or an administrator | Login disabled. No new tasks or withdrawals. |
| Deleted | Account removed and email anonymised | Login permanently disabled. Cannot be restored through self-service. |
2.1 Quality ratings and warnings
Each approved task receives a quality rating from 1.0 to 5.0. Ratings below 4.8/5 count as poor ratings toward suspension.
- After your 1st poor rating, you will see an in-app warning that you have 2 chances remaining before suspension.
- After your 2nd poor rating, you will see a warning that you have 1 chance remaining.
- Warnings appear on your dashboard, task workspace, submissions, and profile while your account remains active.
2.2 Automatic suspension
We may suspend an active account automatically when you receive 3 or more poor ratings (below 4.8/5) in total — regardless of how many tasks you have completed. For example, if you complete 10 tasks and 3 are rated below 4.8, your account will be suspended.
Administrators may also suspend, close, or delete accounts for fraud, abuse, false verification, or breach of these Terms.
2.3 Reactivation
Suspended or closed accounts may be reactivated at our discretion or by an administrator. Deleted accounts cannot be reactivated through the Platform.
3. Plans, credits, and tasks
- Free trial: New accounts receive a limited number of free tasks (currently 2) without purchasing credits.
- Basic plan: KES 199 for 35 credits (subject to change).
- Premium plan: KES 1,200 for 200 credits (subject to change).
- Each task consumes credits (typically 5 credits per task). Task pay is shown before you start and is capped (currently max $1.20 USD per task).
- Available tasks depend on your plan: trial, basic, or premium catalog limits apply.
- We may add, edit, close, or remove tasks at any time.
4. Submissions, review, and earnings
- Complete tasks honestly and to the best of your ability. Do not use bots, copied answers, or misleading content.
- Free trial tasks are reviewed shortly after submission. Paid tasks are reviewed after a delay (currently about 3 to 4 hours from submission).
- Each approved submission receives a quality rating from 1.0 to 5.0.
- Earnings are credited only when your rating is above 4.0/5 and your balance is below the platform earnings cap.
- Ratings below 4.8/5 count as poor ratings toward the suspension policy in section 2, even if they qualify for payment.
- Rejected submissions do not earn payment. Ratings and payment decisions are final unless adjusted by an administrator.
- We may cap total withdrawable balance below the minimum withdrawal amount to manage platform economics.
5. Withdrawals and M-Pesa
- Minimum withdrawal is currently $35 USD (approximate KES equivalent shown in your profile).
- Withdrawals are processed on designated days (currently Tuesdays).
- Payments are sent to M-Pesa using the phone number on your profile.
- Suspended, closed, or deleted accounts cannot withdraw.
- Plan purchases are processed via M-Pesa. All sales are subject to successful payment confirmation.
5.1 No refunds
All payments to KenyaTaskers are final. We do not offer refunds.
- Plan purchases (Basic, Premium, top-ups, and unlock payments) are non-refundable once payment is confirmed, including if you change your mind, stop using the Platform, or are suspended or closed for breach of these Terms.
- Credits are non-refundable and non-transferable. Unused credits have no cash value and cannot be exchanged for money or returned to your M-Pesa account.
- Task earnings that have been credited, withdrawn, or forfeited due to policy enforcement are not refundable.
- Failed or rejected submissions do not qualify for payment or refund of credits consumed to access the task.
- Chargebacks, payment reversals, or disputed M-Pesa transactions made without contacting us first may result in immediate account suspension or closure.
- Nothing in this section limits your rights where a mandatory refund is required under applicable Kenyan consumer law.
6. Identity verification
When your total lifetime earnings reach $30 USD, you must complete identity verification before withdrawing. Verification includes government ID (front and back), a live face photo, and other details we request. Your verification status may be: unverified, pending, verified, or rejected.
Until verification is approved, withdrawals remain blocked even if you meet the minimum withdrawal amount. Providing false identity information may result in immediate account closure or deletion and forfeiture of pending earnings.
7. Acceptable use
You agree not to:
- Submit false, plagiarised, or automated task answers
- Attempt to manipulate ratings, earnings, or referral systems
- Harass staff or other users
- Reverse-engineer, scrape, or overload the Platform
- Use the Platform for unlawful purposes under Kenyan law
8. Intellectual property
Task content and Platform materials belong to KenyaTaskers or our partners. By submitting work, you grant us a licence to use your submissions for AI training, quality review, and related purposes. You retain no ownership of anonymised aggregated training outputs.
9. Disclaimers
- KenyaTaskers is provided "as is". We do not guarantee uninterrupted access, specific earnings, or task availability.
- Pay rates, plan prices, and platform rules may change with notice on this page.
- We are not responsible for M-Pesa or third-party payment delays outside our control.
10. Limitation of liability
To the fullest extent permitted by Kenyan law, KenyaTaskers is not liable for indirect, incidental, or consequential damages arising from your use of the Platform. Our total liability for any claim shall not exceed the amount you paid us in the 12 months before the claim.
11. Termination
You may stop using the Platform at any time. We may suspend, close, or delete your account for breach of these Terms, inactivity, or operational reasons. Upon termination, unused credits and plan purchases are non-refundable (see section 5.1), except where required by law.
12. Disputes and governing law
These Terms are governed by the laws of the Republic of Kenya. Disputes shall first be addressed through good-faith contact at support@kenyataskers.net. If unresolved, disputes are subject to the exclusive jurisdiction of Kenyan courts.
13. Changes
We may update these Terms at any time. The "Last updated" date will change when we do. Material changes may be communicated via email or an in-app notice. Continued use after changes means you accept the updated Terms.
14. Contact
Questions about these Terms: support@kenyataskers.net